Zebra Technologies announced the findings of its 16th Annual Global Shopper Study which confirmed retailers are feeling the omnichannel squeeze, particularly with managing online returns and reducing shrink caused by theft, fraud and other contributing factors. Eight in 10 retailers agree minimizing fraud/shrink is a significant challenge (82%), and the ability to forecast demand is important to their organization (86%). According to the National Retail Federation (NRF), retailers lost $112 b...